Monolix does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with Monolix. We know that keeping your personal information private is very important and we do this responsibly and in accordance with Australian law. Maintaining your confidence in us is our priority.

    What we collect

    Providing personal information is not a prerequisite for accessing the website.
    It is necessary when placing an order online or to contact us. In these cases you will see that some of the information you are asked to provide is mandatory (without which you will not be able to complete the process). We collect the following information:

    • name
    • contact information including email address
    • postal address
    • other information relevant to customer communication

    We also use a browser feature known as a cookie, which assigns a unique identification to your computer and are typically stored on your computer's hard drive. Both navigational information and cookies are used by us to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve the quality of your experience on our website by recognizing and delivering more of the most desired features.

    What we do with information gathered

      We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

      • Internal record keeping.
      • We may use the information to improve our products and services.
      • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
      • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

      Monolix does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect the users of our website or the public.


        We are committed to ensuring that your information is secure.
        The information we collect are securely stored in databases which are only accessible as needed by authorised staff who are fully aware of the importance of confidentiality.

        Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible. We designed the online store via Squarespace to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This gives you the confidence of knowing that all orders placed are securely encrypted and protected and means you'll be unable to inadvertently place an order through an unsecured connection. 

        Contact Us

        If you have any further questions about our privacy policy, please contact us.