Returns + Exchanges

 

Returns

If the product arrives damaged or faulty please contact us and we will provide you the details on how to return the item.
On receiving the damaged or faulty item Monolix will ship a new replacement item of the same specifications or value to you. 

The original parcel packaging can be resealed and sent back with a note:  
"RTS - Return to Sender". This may incur no extra postage.
On receipt of returned item,  replacement item will be shipped out on next cycle of shipping.

    Exchanges

    Please contact us first with your requirements and eligibility for exchange.

    The original item should be sent back to us in original and unused condition to by post within 15 days of receipt of delivery.
    On receiving the original item, Monolix will ship a replacement item of the same specifications or value to you. 
    Exchanged item due to change of mind will be shipped out at additional postage charges. 

    The original parcel packaging can be resealed and sent back with a note:  
    "RTS - Return to Sender". This may incur no extra postage.
    On receipt of returned item,  replacement item will be shipped out on next cycle of shipping.

    Refunds

    With Monolix Ring Box, the chances of getting the answer "YES" to your proposal is much improved, but Monolix (HD Designlink) will not be refunding on items purchased based on unfortunate outcome of your proposal or change of mind or decided you did not like the purchase or had no use for it.


    Contact Us

    If you have any further questions about our returns + exchange policy, please contact us.